ICBC’s windshield repair program goes into effect March 27

Stefanie Poisson

Message from ICBC:

We’re pleased to announce that ICBC’s new windshield repair program will be available to our optional customers as of March 27, 2017.

Customers who purchase ICBC’s optional comprehensive insurance for their private passenger vehicles, with a gross vehicle weight of less than 8,800 kg, will be able to have a chip in their windshield repaired for free, as long as an ICBC Glass Express facility determines it is safe and appropriate to do so. Currently, a customer’s full windshield must be replaced regardless of the size of the chip.

Program highlights
• Windshield repairs must be completed by an ICBC Glass Express facility.
• Customers will not pay a deductible for windshield repair claims and there will be no impact to a customer’s claims history or future deductibles.
• A maximum of three damaged areas can be repaired on an individual claim basis. There is no limit to the number of windshield repair claims per policy period.
• Customers do not need to call ICBC first. They can take their vehicle directly to one of ICBC’s Glass Express facilities to determine if the windshield repair is safe and appropriate to complete.
• Glass Express suppliers will be the ones to determine whether a chip is safe and appropriate to repair. For instance, windshield chips which are larger than the size of a loonie or in the line of vision, may require a replacement (rather than a repair).

This new program demonstrates our commitment to listening to feedback from our customers and stakeholders on ways we can improve services, and at the same time reduce the costs which are putting pressure on insurances rates.

Information on will be updated next week, prior to implementation, to ensure customers have access to details about the new program.

Rob Wilson
Senior Director
Personal Insurance, Broker Governance & Customer Strategy

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